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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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J Siv

June 26, 2025

5  out of  5
rating by J Siv
"Mark Riden Offices are truly exceptional! Paul stands out for his outstanding service. My family has trusted them for many years, and we highly recommend them - they deserve more than a perfect score!"
We responded:
"Thank you, J Siv! I'm happy to hear that you find our office exceptional and that Paul has provided outstanding service. It's wonderful to know your family has trusted us for so long. We appreciate your high recommendation! Let us know if there's anything else we can do for you."
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Tracy May

June 13, 2025

5  out of  5
rating by Tracy May
"Jessica has been so helpful today. Very lovely lady. I would recommend her to all my friends."
We responded:
"Thank you for your review, Tracy! I'm happy to hear that Jessica was able to assist you so well. We appreciate your recommendation and are here whenever you need us. Let us know if there's anything else we can do for you!"
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pr¡me mus¡c (Nathanael R.)

June 11, 2025

5  out of  5
rating by pr¡me mus¡c (Nathanael R.)
"Paul helped me get a policy for an unmatched price with top-tier, local customer service. Used to be work neighbors with the Cleveland office and love that entire team there - they treat their folks right!"
We responded:
"Thank you, Nathanael, for sharing your experience! I'm happy to hear that Paul was able to assist you with a great policy and that you appreciate the local customer service. It's wonderful to know you have such positive memories of our Cleveland office team. We’re here to help with anything you need!"
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Mike Mike

June 5, 2025

5  out of  5
rating by Mike Mike
"They were very friendly and very helpful to set up what I needed."
We responded:
"Thank you for your review, Mike! I'm happy to hear that our team was friendly and helpful in setting up what you needed. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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chris young

June 3, 2025

5  out of  5
rating by chris young
"Fantastic customer service ❤️"
We responded:
"Thank you for your review, Chris! I'm happy you had a fantastic experience with our customer service. We’re always here to help with any insurance needs you may have. Thanks for choosing us!"
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Roxanne Parrish

June 3, 2025

5  out of  5
rating by Roxanne Parrish
"Jessica was a very helpful person.Get me good insurance at a good rate.Thank you for everything you do"
We responded:
"Thank you, Roxanne! I'm happy to hear that Jessica was able to assist you in finding the right insurance at a great rate. We appreciate your feedback and are always here to help with any of your insurance needs. Thanks for choosing us!"
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Laura Ricketts

June 2, 2025

5  out of  5
rating by Laura Ricketts
"Jessica Tallent is the best. Thank you for all you do."
We responded:
"Thank you, Laura! I'm happy to hear that Jessica made such a positive impact. We appreciate your feedback and are always here to assist with any insurance needs you may have. Thanks for choosing us!"
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Laura Foust

May 30, 2025

5  out of  5
rating by Laura Foust
"Jessica Tallent goes above and beyond to help you with your insurance needs! I would highly recommend her to any of my family and friends. She will take good care of you!"
We responded:
"Thank you for your review, Laura! I'm happy to hear that Jessica provided exceptional service for your insurance needs. Your recommendation means a lot to us. If there's anything else we can assist you with, just let us know!"
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Ashley Rogers

May 30, 2025

5  out of  5
rating by Ashley Rogers
"I’ve had an amazing experience with Paul and Jessica at State Farm! From day one, Paul has been incredibly helpful, knowledgeable, and responsive. Paul took the time to explain all my options clearly and made sure I got the right coverage for my needs. Jessica was equally fantastic—super friendly, efficient, and always quick to follow up whenever I had questions. It's rare to find a team that genuinely cares about their clients the way they do. I feel confident knowing my insurance is in such good hands. Highly recommend them if you're looking for a great insurance company."
We responded:
"Thank you for your wonderful feedback, Ashley! I'm so happy to hear about your positive experience with Paul and Jessica. They truly strive to provide exceptional service and ensure our customers feel well taken care of. Your confidence in us means a lot, and we're grateful for your recommendation. If you ever need anything else, feel free to reach out!"
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Haven Hahn

May 28, 2025

5  out of  5
rating by Haven Hahn
"Got an awesome quote. Lower than any other company. Great coverage and Jessica was extremely helpful and made herself available to me even after business hours. She explained every part of the insurance to me in detail and everything went very smooth. She was also very relatable and friendly!"
We responded:
"Thank you, Haven, for sharing your experience! I'm glad to hear that Jessica was able to assist you with a great quote and coverage. Her dedication to explaining everything in detail and being available even after hours truly reflects our commitment to service. If you have any more questions or need further assistance, feel free to reach out anytime."
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Scott Coile

May 13, 2025

5  out of  5
rating by Scott Coile
"I dealt with Jessica Tallent at Mark Riden’s office in Etowah and couldn’t have had better service ! She was quick to answer my questions, quick to return phone calls, and very thorough in getting me the coverage I needed at a good rate.. If you need coverage, shopping around, ect. I highly recommend giving her a call !"
We responded:
"Thank you, Scott, for sharing your experience! I'm happy to hear that Jessica provided you with such attentive and efficient service. It's great to know she was able to assist you with your coverage needs. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Princess Arwood

May 9, 2025

5  out of  5
rating by Princess Arwood
"I recently changed our insurance on our homes and auto back to the Etowah State Farm location. Jessica Tallent was patient and very professional with our quotes. Shannon and Shelia are always great to work with as well. Can’t say enough about Jessica, she went above and beyond with her time to answer all my questions. She was very attentive to all our needs!"
We responded:
"Thank you for sharing your experience! I'm glad to hear that Jessica, Shannon, and Shelia provided you with such attentive and professional service. It's wonderful to know that Jessica went above and beyond to address all your questions and needs. If there's anything else we can assist you with, please don't hesitate to reach out."
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Kyle Coleman

May 9, 2025

5  out of  5
rating by Kyle Coleman
"Jessica was awesome helping us set up a policy saving us over $100 a month on our insurance when we switched over. Highly recommend!"
We responded:
"Thank you, Kyle! I'm happy to hear that Jessica was able to assist you in setting up a policy that saves you money. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime."
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John Jackson

May 2, 2025

5  out of  5
rating by John Jackson
"Excellent service! Great price! Couldn't ask for anything better!! Thank you so much."
We responded:
"Thank you, John, for your wonderful feedback! I'm happy to know that you found our service and pricing to your satisfaction. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
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Chantell Piet

May 1, 2025

5  out of  5
rating by Chantell Piet
"Mr Paul patiently explained the necessary information in a professional way that I was able efficiently understand my policy. Thank you for your kindness Mr Paul!"
We responded:
"Thank you, Chantell, for sharing your experience! I'm happy to know that Mr. Paul was able to explain your policy clearly and professionally. Your kind words about his patience and kindness are truly appreciated."
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Belinda Wall

April 30, 2025

5  out of  5
rating by Belinda Wall
"The ladies are always so helpful, kind and caring."
We responded:
"Thank you, Belinda, for your wonderful feedback! I'm glad to hear that the team has been helpful, kind, and caring!"
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Ruth Sowers

April 29, 2025

5  out of  5
rating by Ruth Sowers
"I have always had great service. Today I just called to pay my bill and Jessica just took care of it and offered to just send me an email with the receipt and all with a smile!"
We responded:
"Thank you, Ruth, for sharing your experience! I'm happy to know that Jessica was able to assist you efficiently and with a smile. We're grateful for your continued support and are here for any future needs or questions you may have!"
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Melanie

April 28, 2025

5  out of  5
rating by Melanie
"When I moved from Florida to the Etowah area I needed to transfer my State Farm insurance. Thank goodness I chose Mark Ridens office. The staff has been top notch with my insurance needs. I highly recommend this agency in Etowah,Tennessee. Melanie D."
We responded:
"Thank you, Melanie, for your kind words! I'm glad to know that our team has been able to meet your insurance needs during your move to Etowah. Your recommendation means a lot to us. If you ever need further assistance or have any questions, please feel free to reach out. We're here to help!"
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Jennifer Lawson

April 23, 2025

5  out of  5
rating by Jennifer Lawson
"Jessica is knowledgeable and understanding. Her commitment to clients is unmeasurable. Thank you for everything."
We responded:
"Thank you, Jennifer, for your wonderful feedback! I'm happy to hear that Jessica's knowledge and understanding made a positive impact. Her dedication truly shines through, and we're grateful to have her on our team. If you ever need assistance or have questions, please don't hesitate to reach out."
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Douglas Broadwater

April 16, 2025

5  out of  5
rating by Douglas Broadwater
"Jessica helped us get home owners insurance for our vacation cabin and saved us $1300 a year. And I thought it was going to be difficult to get a policy to beat our old one."
We responded:
"Thank you, Douglas! I'm delighted to hear that Jessica was able to assist you in securing homeowners insurance for your vacation cabin and save you $1300 annually. It's wonderful to know that the process was smoother than expected!"
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Jessica Free

April 11, 2025

5  out of  5
rating by Jessica Free
"Jessica Tallent is awesome!! She is always so friendly and helpful!"
We responded:
"Thank you, Jessica Free, for your wonderful feedback! I'm happy to hear that Jessica has been friendly and helpful!"
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Shelby M

April 10, 2025

5  out of  5
rating by Shelby M
"Very friendly and knowledgeable! 10/10 recommend"
We responded:
"Thank you so much, Shelby! I'm glad you found our team friendly and knowledgeable. Your recommendation means a lot to us. If you ever have any questions or need assistance, feel free to reach out."
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Ethan McNelly

April 10, 2025

5  out of  5
rating by Ethan McNelly
"Mark and his team have been absolutely fantastic to work with! Paul is always quick to respond and helps me get stuff taken care of right away!"
We responded:
"Thank you, Ethan, for sharing your experience! I'm glad to hear that Paul and the team have been able to assist you promptly. We're here to help with any of your insurance needs, so don't hesitate to reach out anytime!"
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Elizabeth Sullender

April 4, 2025

5  out of  5
rating by Elizabeth Sullender
"I experienced great service with the local staff. They were friendly and very helpful with quotes and more important go the extra mile at time of a claim. Thankful for our local office and staff."
We responded:
"Thank you, Elizabeth, for sharing your experience! I'm glad to know that our local team provided you with friendly and helpful service. Your appreciation means a lot to us. If you ever need further assistance or have any questions, feel free to reach out."
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Cheryl Zak

April 3, 2025

5  out of  5
rating by Cheryl Zak
"Jessica was very helpful in assisting what I was needing."
We responded:
"Thank you, Cheryl, for your wonderful feedback! I'm happy to hear that Jessica was able to assist you with your needs. If you have any more questions or require further assistance, please feel free to reach out to our office. We're here to help!"